Emotional Intelligence
Development of Emotional Intelligence
To begin, what would be your definition of emotional intelligence and its characteristics? How does it work and what sets it apart from academic intelligence?
In general, intelligence refers to an individual’s ability to adapt to their environment and the context surrounding them. Emotional intelligence (EI), therefore, represents a person’s ability to adapt to situations where emotions come into play—moments we experience in our daily lives. This involves various skills such as recognition of one’s own emotions and those of others, understanding them, and being able to control them. It also involves knowing how to use strategies to appropriately respond to others’ emotions.
Sometimes, emotional intelligence is mistakenly interpreted as excessive kindness towards others or intrusive curiosity about their emotional state. However, these behaviors often contradict EI.
Is there currently a “culturally emotionally intelligent work environment”?
Do you have specific examples of companies that have successfully implemented one?
Work cultures can promote awareness of emotional intelligence (EI), but there is not a specific “culturally emotionally intelligent work environment” per se. However, organizations can raise awareness among their employees about emotional intelligence; many do so as part of their well-being programs. They can also provide employees with the necessary space for reflection and self-management of emotions (too much pressure can lead to a loss of emotional perspective) and allow healthy relationships to develop over time. Additionally, many organizations help their employees manage their emotional energy by offering coaching or supporting healthier emotional habits.
For example, Schneider and Google are two companies that have implemented some of these practices.
Can emotional intelligence be learned?
It depends on both cognitive and motivational factors. According to studies, mental factors, such as the ability to recognize emotions or empathy, are very difficult to develop but not impossible. Motivational factors, on the other hand, are emotional skills that are easier to work on. Emotionally intelligent behavior can be learned through coaching for managers and the formation of habits.
The first step is to raise awareness of the importance of emotional intelligence and its real impact on performance, such as understanding differences between people and the ability to make decisions or negotiate. Studies have shown through numerous tests that it would be impossible to make decisions or take action without emotions.
Next, training involves working on inhibition techniques to avoid automatic emotional responses.
Finally, new relationship management habits would be formed through behavioral anchoring techniques on the most sought-after soft skills in 2024, mainly through the mirror of emotions and social referencing (comparing your emotional response to others).
How can I help my workforce develop their emotional intelligence as a manager?
The first step is to make yourself a role model: You must work on your own emotional intelligence and self-awareness and obtain regular feedback on your work and shortcomings. Try hard to adjust your behavior for better emotional management. Moreover, it would help if you are transparent with your team about your progress.
You can also set behavioral goals with your team members and discuss progress during regular check-ins.
You can also guide your team members to coaching resources in relationship management and development that your organization can provide.
What are the advancements in the science of emotional intelligence?
Do we know how to evaluate EI (compared to IQ, for example)?
The science of emotional intelligence began before the 1960s with the concept of “social intelligence.” Cognitive science specialists further developed this concept, which Daniel Goleman popularized in the management field through the concept of emotional quotient. Finally, psychologists Peter Salovey and John Mayer gave the notion of emotional intelligence its first definition in 1990.
Today, there is a vast field of research on the subject, each using different measurement techniques of abilities, ranging from simple interviews to psychological experimentation to brain imaging tests in medicine or neuroscience.
What kind of benefits does the development of emotional intelligence provide individuals on a personal level?
And for their organization (especially for managers)?
Emotional intelligence allows individuals to navigate through various work situations, including interactions, teamwork, negotiations, and the ability to identify the emotional climate in situations such as presentations.
As mentioned earlier, EI is key to making good decisions. Team members with EI also tend to be appreciated by their peers and managers. They have the ability to manage themselves and understand others’ emotions through empathy.
We have observed that managers with EI are more likely to retain their team members by showing sincere interest and concern for them. All these factors create a better organizational climate.
What are your predictions for innovations and the future of emotional intelligence?
Artificial intelligence specialized in automatic facial recognition are advancing in detecting people’s emotions; this has many potential applications, for example, in negotiation, and must be closely monitored.
The concept of EI is likely to become increasingly important for employ ability as jobs are automated. Jobs that require creativity, complex thinking, and “human skills,” like understanding relationship management, are difficult to automate.
Form of intelligence:
One can define the emotional intelligence as the ability to interpret others’ emotions correctly and manage own emotions.
High emotional intelligence:
High EI is above the norm and capable of managing the complications of life and social interactions.
Human intelligence:
Emotional intelligence is a human intelligence that progresses at a different pace than logical intelligence.
Self-control:
Self-control is an important element of emotional intelligence.
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