How To Develop Emotional Intelligence in Your Company?
Emotional Intelligence (EI)
To begin with, what would be your definition of emotional intelligence and its characteristics? How does it work, and what sets it apart from academic intelligence?
Intelligence generally refers to an individual’s ability to adapt to their environment and context. Therefore, emotional intelligence (EI) refers to a person’s ability to adapt to situations where emotions come into play, moments that we experience daily. This encompasses numerous skills, such as the ability to acknowledge one’s feelings and those of others, understand them, and control them. It also involves knowing how to use strategies to react appropriately to other people’s emotions.
Sometimes, emotional intelligence is mistakenly interpreted as excessive kindness towards others or invasive curiosity about one’s emotional state. However, these behaviors are often the opposite of EI.
Is there a “culturally emotionally intelligent work environment” today? Do you have specific examples of companies that have succeeded in implementing one?
Work cultures can promote emotional intelligence (EI) awareness, but there is no specific “culturally emotionally intelligent work environment.” However, organizations can raise awareness among their employees about emotional intelligence; many do so as part of their well-being programs. They can also provide employees with the necessary space for reflection and self-management of emotions (too much pressure can lead to a loss of emotional perspective) and allow healthy relationships to develop over time. Additionally, many organizations help employees manage their emotional energy by coaching or supporting healthier emotional habits.
For example, Schneider and Google are two companies that have implemented some of these practices.
Can Emotional Intelligence Be Learned Today? How Do You Develop EI, And How Do You Encourage It?
EI depends collectively on both cognitive and motivational factors. According to studies, mental factors, such as the ability to recognize emotions or empathy, are complicated to develop but possible. Motivational factors, on the other hand, are emotional skills that are simpler to work on. Emotionally intelligent behavior can be learned through coaching for managers and the formation of habits.
First, it is essential to raise awareness of the gravity of emotional intelligence and its impact on performance, such as understanding differences between people and the ability to make decisions or negotiate. Studies have also shown, through numerous tests, that it would be impossible to make decisions or take action without emotions.
Next, training involves working on inhibition techniques to avoid automatic emotional responses.
Finally, new relationship management habits would be formed through behavioral anchoring techniques on the most sought-after soft skills in 2024, mainly through the mirror of emotions and social referencing (comparing your emotional response to others).
How Can I Help My Employees Develop Their Emotional Intelligence as A Manager?
The first step is to be a role model:
- Work on your own emotional intelligence and self-awareness.
- Get feedback on your shortcomings.
- Strive to modify your behavior for better emotional management.
- Be open and transparent with your team about your progress.
You can also set behavioral goals with your team members and discuss progress during regular check-ins.
You can also guide your team members to coaching resources in relationship management and development that your organization can provide.
What are the Advances in The Science of Emotional Intelligence? Do We Know How to Assess Emotional Intelligence (Compared to IQ, For Example)?
The science of emotional intelligence began before the 1960s with the concept of “social intelligence.” The idea was then further developed by cognitive science specialists and popularized by Daniel Goleman in management through the concept of emotional quotient. It was finally with psychologists Peter Salovey and John Mayer that the notion of EI emerged with the first definition in 1990.
Today, there is a vast field of research on the subject, each using different measurement techniques of abilities, ranging from simple interviews to psychological experimentation and brain imaging tests in medicine or neuroscience.
What Kind of Benefits Does the Development of Emotional Intelligence Provide to Individuals on A Personal Level? And for Their Organization (Especially for Managers)?
Emotional intelligence allows individuals to navigate various work situations, including interactions, teamwork, negotiations, and identifying the emotional climate in situations such as presentations.
As we have seen earlier, EI is the key to good decision-making. Team members with EI also are appreciated by their teammates and managers. Indeed, they can manage themselves and understand the emotions of others through their empathy.
At Wiselancer, we have observed that managers with emotional intelligence are likely to retain their team members by adopting genuine interest and concern for them. All these factors create a better organizational climate.
What are your Predictions for Innovations and The Future of Emotional Intelligence? Will Soft Skills Become Increasingly Important with The Development of Automation and AI?
Artificial intelligence specialized in automatic facial recognition is advancing in detecting people’s emotions; this has many potential applications, for example, in negotiation, and must be closely monitored.
Emotional intelligence will become increasingly crucial for employability as jobs are automated. Jobs that require the ability for complex thinking, creativity, and “human skills,” such as empathy in relationship management, are difficult to automate.
Form of intelligence: EI can be defined as the ability to interpret others’ emotions well and manage one’s own emotions.
High emotional intelligence: High EI is intelligence above the norm and capable of managing the complexity of life and social interactions.
Human intelligence: Emotional intelligence is a human intelligence that develops at a different pace than logical intelligence.
Self-control: Self-control is an essential element of emotional intelligence.
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